Terms of Service

These Terms of Service (“Terms”) are an agreement between you and SIMNETIQ LTD, a company registered in England and Wales (“we”, “us”), and govern your use of the SMS Code mobile application (the “App”) and the website simnetiq.xyz (the “Site”). By installing or using the App you accept these Terms. If you do not agree, do not use the App.

Company number: 16861177. Registered office: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND. Contact: support@simnetiq.com.

The App provides temporary virtual phone numbers for receiving SMS verification codes from supported online services. Numbers are supplied by third-party telephony providers; availability of a given service, country or number is not guaranteed and can change without notice.

You must be at least 18 years old and legally able to enter into this agreement. You may use the App only in ways permitted by the laws that apply to you.

• Coins are one-time in-app purchases processed by the Apple App Store under its payment terms. There is no subscription and nothing auto-renews.
• Coins are spent per activation. The amount depends on the service and the country, is driven mainly by the service, and is shown to you before you confirm.
• Coins do not expire, are not transferable, and have no cash value.

When coins come back to you. Coins are returned to your balance automatically in four situations:

• you cancel an activation at least two minutes after number assignment, before a verification code has been received;
• you swap to a different number at least two minutes after assignment, before a code has been received;
• the activation window ends without a code arriving; or
• our provider fails to supply a usable number for the activation.

A return of coins is not a refund of money. In every situation above, what returns to you is the coins, credited back to your in-app balance. We do not return money for them, and coins have no cash value. If you want money back for a purchase, that is a matter for Apple: refunds of the purchase price are requested from and decided by Apple under the App Store refund policy, and we have no ability to issue, approve or refuse one. Section 5 sets out your separate statutory right to cancel.

If you are a consumer in the United Kingdom or the European Union, you normally have 14 days from the day a contract for digital content is concluded in which to cancel it and receive a refund, without giving a reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK and from the Consumer Rights Directive in the EU.

Coins are supplied to your balance after a successful purchase. Any exception to a statutory cancellation right depends on the applicable law and the consent, acknowledgement and confirmation actually given during the purchase. Accepting these Terms alone does not waive your statutory cancellation rights.

For an Apple-billed purchase, request a payment refund at reportaproblem.apple.com. Apple handles the payment-refund process under its regional terms and applicable law. Contact us for a review of missing or faulty service, unused coins or purchase and balance records. We do not guarantee Apple’s approval or automatic cash redemption of an unused balance. If a purchase is refunded, its related coin credit may be removed.

Nothing in this section affects your other statutory rights, including your rights if the service is faulty, not as described, or not supplied with reasonable care and skill.

You agree not to use the App to:

• break any law or regulation, or infringe anyone’s rights;
• commit fraud, spam, harassment or identity misrepresentation;
• violate the terms of service of the platforms you sign up for — you are solely responsible for complying with them;
• receive communications you are required by law to receive on a verified personal number (for example, government, banking or emergency services where prohibited);
• resell, scrape or programmatically abuse the service.

We may suspend or terminate an account that violates this section. In serious cases — fraud, or deliberate abuse of the refund or activation mechanics — we may also forfeit coins remaining on the balance, to the extent that doing so is proportionate to the breach. We will not forfeit a balance for a minor or one-off breach, and nothing here removes rights you have as a consumer that cannot be excluded by contract.

Virtual numbers are temporary and may be reissued to other users after your activation ends. They are intended for receiving one-time verification codes, not for ongoing personal or business use, account recovery, or two-factor authentication you rely on long-term.

The App, the Site and all related branding are owned by SIMNETIQ LTD or its licensors. We grant you a personal, non-exclusive, non-transferable licence to use the App for its intended purpose. Third-party service names shown in the App belong to their respective owners and do not imply endorsement.

The App is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose. We do not warrant that any particular verification code will arrive, that numbers will be accepted by a given platform, or that the service will be uninterrupted or error-free.

This section does not exclude or limit anything that cannot lawfully be excluded or limited. If you are a consumer, your statutory rights are unaffected — including your right under the Consumer Rights Act 2015 (or its equivalent where you live) to a digital service supplied with reasonable care and skill, of satisfactory quality, and as described.

Nothing in these Terms limits liability that cannot be limited by law, including for death, personal injury caused by negligence, or fraud. Otherwise, our total liability arising out of or in connection with the App is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses, loss of profits, data or goodwill.

You can stop using the App and delete your account at any time. We may suspend or terminate access immediately if you breach these Terms, if a provider withdraws capability we depend on, or if we discontinue the service; where the law requires, we will give reasonable notice.

We may update these Terms from time to time — for example when the law changes, when a provider we depend on changes, or when the App gains or loses a feature. Changes that materially affect your rights will be announced in the App or on the Site at least 30 days before they take effect. If you do not accept them, you may stop using the App and close your account before that date; write to us about any unspent coins and we will deal with your request in good faith. Continuing to use the App after the changes take effect means you accept the updated Terms. Changes never apply retrospectively to a purchase you have already made.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that if you are a consumer, you keep any mandatory protections and venue rights of the country where you live.

Questions about these Terms: support@simnetiq.com.