Support

How can we help?

Send us a message below or email support@simnetiq.com — include the details below so we can review your request and reply by email.

Activation issues

No SMS yet? Cancellation is available two minutes after assignment, before an SMS arrives, and returns coins to your balance. Read the troubleshooting guide before trying again.

Read the guide

Billing & coins

Purchases go through the App Store. Include your store receipt or order ID and we'll trace any missing coins.

Read the guide

Keeping your balance

Your coins live with your SMS Code account, not with the App Store receipt. If you have only ever used the app anonymously, reinstalling starts a new account and the balance does not follow — so sign in (Apple, Google or an email code) while you still have coins, and they will be there on any device you sign in on. Already reinstalled and lost a balance? Write in with your App Store receipt or order ID and we will sort it out.

Read the guide

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