How can we help?
Send us a message below or email support@simnetiq.store — we usually reply within one business day.
Activation issues
Code didn't arrive? Cancel the pending number in the app and take another — then tell us the service, country and time so we can check what happened.
Billing & coins
Purchases go through the App Store. Include your store receipt or order ID and we'll trace any missing coins.
Keeping your balance
Your coins live with your SMS Code account, not with the App Store receipt. If you have only ever used the app anonymously, reinstalling starts a new account and the balance does not follow — so sign in (Apple, Google or an email code) while you still have coins, and they will be there on any device you sign in on. Already reinstalled and lost a balance? Write in with your App Store receipt or order ID and we will sort it out.