Support

How can we help?

Send us a message below or email support@simnetiq.com — pick a topic first: most answers are one tap away, and anything else reaches a person.

What can we help with?

Refunds

App Store purchases are billed by Apple, so refunds are requested from Apple and decided by Apple. The guide walks you through it in under two minutes.

Read the guide

SMS didn't arrive

Delivery depends on the service, the country and the service's own checks. If nothing arrives, the coins come back automatically. See which countries are working best right now.

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Missing coins

Paid but no coins? It is usually a pending Apple payment or a different SMS Code account. Check these steps before buying again.

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Keeping your balance

Your coins live with your SMS Code account, not with the App Store receipt. Sign in (Apple, Google or an email code) while you have coins and they follow you to any device.

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